LLC Disaster!

WOW, getting our LLC chartered has been a horrible experience. We chose to hire a company called Incorporating Services to do our charter, and file all the paperwork required to get our Sales Tax License, EIN, etc... We had a consultation and they took all of our information, said they would type up the forms and email them to us within a few days. They said the entire process would take about a week and we would be in business.
As it turns out, her daughter was unemployed and she hired her to do her data entry, typing, etc. Her daughter began emailing us various forms to sign. I found huge, enormous, significant errors in the forms that would have very detrimental tax implications if submitted wrong. I had her fix three significant errors, and finally decided that I did not have the confidence in them to proceed. I notified the business owner that we were unhappy with the quality of their work and would like to cancel our interaction and have our money refunded. She refused to give us any money back and was angry with us for complaining about the quality of her company's work. She accused us of using this as a ploy to get all of the documents from her, then ask for our money back and get her work for free. I explained that the forms are all available for free from the local govt agencies. I explained that the forms she had done were incorrect and incomplete and could not be filed. I asked for our money back again, and she still refused. After much arguing, we came to an agreement that she would refund $75 and complete the forms (herself, not her daughter). This is not the result I wanted, but it was the best I could get her to agree to.
After getting the completed forms, Tracy and I went through them and found 16 more errors. About half were misspelled words, but half we major errors with incorrect or missing information on the forms that would affect us later in an adverse manner. I called Incorporating Services and left a voice mail stating that we had found numerous errors in the forms and would like to schedule a meeting to go through them, form by form, to get them corrected and file them. We just want this done, as it is preventing us from getting our business insurance policy, opening a business bank account, transferring the utilities accounts to our responsibility (landlord is still paying our utilities because we cannot get them switched).
Michael Schiller, the owner of Incorporating Services called me and just started screaming at me non-stop for several minutes. I was completely dumbstruck! I couldn’t believe that we paid $400 to have a ‘professional’ complete these forms for us, to average more than one error per page, and for them to yell at me because I want them to fix the errors!! Unbelievable. She then wanted to refund our filing fees only, and keep our $400 and terminate our interaction. I told her that her choices were to give us a full refund, fix and file the forms, or that I was going to contact my attorney and sue her. She finally agreed to fix the forms, so we started going through them page by page (over the phone – she has refused to meet with us). As we went through the forms and I pointed out errors that needed fixed, she kept saying “Whatever you want” with a huge attitude. I kept telling her it’s not whatever I want, but whatever is correct. I reminded her we are paying her $400 (less the $75 I was able to squeeze out of her) to complete these forms correctly and that is my expectation. What a complete disaster!! I was so furious with her. I have never in my life seen a company that does poor quality work, won’t give a refund, and screams at the customer for expecting them to fix their errors. I just sat there and stared at my phone in disbelief. I finally had to scream at her to get her to shut up.
She maintained her crummy, snotty attitude throughout our conversation. I finally told her I just want to get this done, file the forms and that we would never have to talk to each other again. She said that is not how she likes to have a relationship with a customer, and that severing future interaction is my choice and that’s how I am making this! Unreal! I asked her how she would like for this to end. She said she likes to visit businesses of her prior clients and she likes them to refer work to her… All of a sudden, I saw where this was going. She wanted me to refer people to her! I told her there is no way possible I would ever send anyone her way. I told her she does poor quality work, refuses to refund money when she doesn’t complete the work as agreed, and then screams at the client when they have reasonable expectations. So instead of sending work her way, I wanted to document my horrible experience with Incorporating Services in Colorado Springs. Avoid them at all costs!!! (Unless you like a good argument every now and then!)